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Careers

A Career at Loden Vision

See the Good

“See the Good” has become a mantra for our team at Loden Vision. Every day we look for opportunity to do exceptional things for our patients and community. From holding doors open, making coffee to changing someone’s life with new vision, every act of kindness or service that may bring happiness to the lives of others is what we strive to provide.

The same can be said for the way we treat our employees. Our team is more like family where we celebrate achievements, lift each other up and provide an environment of opportunity for advancement in your ophthalmic career. Working with top doctors in the nation, participation in the latest studies and utilizing the very best technology in the field provides an excellent place for you to learn and grow.

Loden Vision Centers also provides an excellent benefits package with full paid insurance coverage and paid holidays. We also invest in our team through training opportunities throughout the year.

Our team has grown substantially over the past couple of years and we are still going strong! We look forward to hearing from you!

Current available positions are located below.

Current Opportunities

Communication Center Representative

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Job Type: Full-time

Pay: Starting from $18.00 per hour; based on experience

REPORTS TO: Manager of Patient Access Coordinator

HOURS: Monday-Friday 8:00am-5:00pm. Onsite.

Compensation is based on experience.

DUTIES AND RESPONSIBILITIES:

Accepts incoming coming calls and schedules all patient appointments with necessary physician
Conducts follow up calls and reschedules missed appointments
Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care
Provide courteous, timely, professional and empathetic customer service at all times
Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers
Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
Manage and prioritize multiple calls and concerns simultaneously

QUALIFICATIONS & REQUIREMENTS:

High School diploma or equivalent required, some college strongly preferred
Bilingual (Spanish) strongly preferred
1+ years of experience in customer service required
Previous call center experience is strongly preferred
Previous experience in medical scheduling
Proficient in using electronic health record systems and scheduling software
Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations

Patient Care Representative

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Loden Vision Centers is looking for a Patient Care Representative to join our Front Desk team and work primarily out of our Goodlettsville office.

The Patient Care Representative must be a highly self-motivated individual that works well in a fast-paced environment. One must be extremely organized, give great attention to detail, and be able to multi-task. Loden Vision Centers prides itself on providing patients with the best quality care, while exceeding expectations with our patient service! Warm and bubbly personalities are a must!

Knowledgeable and accurate information skills can improve with training, but personality cannot. We are seeking individuals that are team oriented and take initiative while being friendly and upbeat. We offer competitive benefits, salary, travel reimbursement, and days off.

Front Desk Check Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, prepping charts, insurance verification, check-in/check-out patients, reviewing patient demographics, and entering new patient information into our EMR system. Occasionally, you may be asked to work overtime or some weekend hours.

Pay: Starting from $17 an hour

Essential Skills and Abilities:

Excellent customer service and communication skills.
Empathetic personality with concern and respect for patient’s needs.
Strong data entry skills.
Ability to multitask with accuracy and attention to detail.
Ability to work as a team member.

Experience (preferred):

Medical office/receptionist
Computer skills

Loden Vision Centers requires pre-employment background check and drug screening.

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Nashville, TN 37212: Reliably commute or planning to relocate before starting work (Required)
Able to travel between locations (Rivergate/Nashville, Gallatin, and Green Hills) as needed

Surgery Center Director

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Amazing opportunity for an experienced Surgery Center Director! State-of-the-art facility, Ophthalmology only, Monday through Friday days only, no surgeries on Fridays!

We are looking for a strong, proven leader, that is first interested in outstanding patient care, then consistent, outstanding employee experiences! See full requirements below. Only experienced candidates will be considered.

Position Summary:

The ASC Director for Music City Surgery Center oversees all administrative and clinical operations of the ambulatory surgery center, ensuring high-quality patient care, compliance with regulatory standards, and efficient business performance. This role requires leadership in managing surgical services, particularly in ophthalmology procedures such as cataract surgery, glaucoma procedures, and other outpatient eye surgeries. This position is a “working” leadership role that participates in patient care activities adhering to the requirements of all aspects of the surgery center.

Operational Leadership:

Direct day-to-day operations of the ophthalmology ASC, ensuring smooth surgical workflow, patient and staff satisfaction, and surgeon collaboration.
Develop, implement, and monitor policies and procedures to maintain accreditation with The Joint Commission and regulatory compliance with CMS and OSHA.
Oversee staff and surgery scheduling, inventory management, and equipment maintenance to ensure operational efficiency.

Clinical Oversight:

Work closely with surgeons, anesthesiologists, nurses, and clinical staff to ensure safe, high-quality patient care.
Monitor infection control practices and ensure adherence to clinical protocols.
Participate in Quality Assurance and Performance Improvement (QAPI) initiatives.
Establishes implements and evaluates quality and standards of patient care in conjunction with medical staff and clinical staff.
Develops patient care protocols, preoperative and postoperative assessment procedures, nursing policies and procedures, physician orders and standard discharge instructions.
Conducts audits of nursing staff documentation and patient care through review of medical records.
Establishes and oversees a system to ensure adequate supplies of controlled drugs, supplies, instrumentation and equipment are available to meet patient needs 100% of the time, within budgetary constraints.
Purchasing of required supplies, controlled drugs, and equipment.
Ensures non-expired sterile packs and supplies are available 100% of the time for scheduled cases.
Oversees/coordinates obtaining and returning of borrowed/rented equipment and supplies in the most cost effective and timely manner.
Collaborates with outside vendors when new technology is procured to assure proper staff orientation of equipment.

Financial Management:

Work with CFO to prepare and manage the ASC budget, monitor expenses, and optimize financial performance.
Analyze key performance indicators (KPIs), revenue cycles, and cost containment strategies.
Collaborate with billing and coding teams to ensure timely and accurate reimbursement.

Staff Management:

Recruit, hire, train, and evaluate clinical and administrative staff.
Foster a culture of teamwork, accountability, and continuous improvement.
Conduct performance reviews and manage staffing levels according to case volume.

Regulatory & Compliance:

Maintain compliance with all federal, state, and local regulations.
Prepare for and manage audits, inspections, and licensure renewals.

Job Type: Full-time

Salary: Staring from $100,000 annually

Qualifications:

Bachelor’s degree in nursing (Master’s preferred).
Current RN license in Tennessee
ACLS and BLS certifications (or obtain upon hire)
Preferably 5 years of experience in ASC management, ideally in ophthalmology.
Knowledge of ambulatory surgical procedures, CMS Conditions for Coverage, The Joint Commission standards, and HIPAA regulations.
Strong leadership, organizational, and communication skills.

Preferred Skills:

Prior experience in ophthalmic surgery center operations.
Familiarity with equipment and technology used in ophthalmology procedures.
Credentialing and privileging experience.
ACLS/BLS certifications

Licensed Practical Nurse (LPN)

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The Licensed Practical Nurse (LPN) supports safe and efficient patient care in the ambulatory surgery center by conducting pre operative and post operative patient phone calls and assisting with hands on nursing care in the pre operative and post anesthesia care areas. This role focuses on patient assessment, education, communication, and clinical support under the supervision of an RN and/or provider.

Essential Duties and Responsibilities:

Pre Operative Phone Responsibilities

Conduct pre operative telephone interviews to obtain and document:
- Medical history and current health status
- Medications, allergies, prior surgeries, and implanted devices
- Relevant social history as required
Verify completion of required H&P, consents, and pre surgical testing
Identify and escalate abnormal findings or concerns to the RN, anesthesia provider, or physician per policy
Educate patients regarding:
- Surgery date, arrival time, and location
- NPO status and medication instructions
- Pre operative preparation requirements
Document all calls accurately in the electronic medical record (EMR)

Surgery Scheduling / Instruction Calls

Call patients to confirm:
- Surgery date and time
- Arrival instructions and expected length of stay
- Transportation and responsible adult requirements
Answer routine questions and direct clinical concerns to appropriate personnel

Post Operative Phone Responsibilities

Perform post surgical follow up calls to assess:
- Pain control and medication use
- Incision or wound status
- Signs and symptoms of complications
- Patient understanding of discharge instructions
Reinforce post operative care instructions
Communicate concerns promptly to the RN or provider
Document post operative assessments in the EMR

Pre Operative Patient Care (In Facility)

Assist with patient preparation including:
- Vital signs and patient assessments within scope of practice
- Patient education and emotional support
- IV initiation or assistance (as permitted by state law and policy)
Assist RN with pre operative workflow and patient readiness
Ensure patient comfort, safety, and proper identification

Post Operative Patient Care (PACU / Recovery Area)

Assist RN with post operative patient care including:
- Monitoring vital signs and patient status within scope of practice
- Pain and comfort measures
- Assisting with ambulation, hydration, and toileting
Reinforce discharge instructions and medication education
Observe for changes in patient condition and report promptly
Assist with room turnover and maintaining a clean, safe environment

Additional Responsibilities:

Maintain compliance with HIPAA, infection control, and safety policies
Communicate professionally with patients, families, physicians, and staff
Participate in quality improvement activities and regulatory readiness
Perform other duties as assigned within LPN scope of practice

Qualifications

Required

Current, unrestricted LPN license in the state of practice
Graduate of an accredited practical nursing program
Minimum of 1 year nursing experience (ASC, outpatient, or perioperative preferred)
Strong telephone triage and patient education skills
Ability to accurately document in an EMR

Preferred

Experience in an ambulatory surgery or perioperative setting
Familiarity with pre op and post op patient workflows
BLS certification (or ability to obtain)

Skills and Competencies

Excellent interpersonal and communication skills
Strong organizational and multitasking abilities
Attention to detail and clinical observation skills
Ability to work collaboratively in a fast paced outpatient environment
Compassionate, patient focused approach to care

Physical and Work Requirements

Ability to stand, walk, and assist patients throughout the shift
Prolonged periods of sitting for phone and documentation duties
Ability to lift, transfer, and assist patients as needed

PRN-RN

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Loden Vision Center is looking for a PRN Registered Nurse to work in our surgery center in Paris, TN. This candidate will support and care for our patients and facilitate their recovery. Our goal is to promote patient’s well-being by providing high quality care.

Responsibilities

Monitor patient’s condition and provide the best possible care and advice
Work in pre op, post op, and circulate
Assist with cataract surgeries and Ophthalmic procedures
Observe and interpret patient’s symptoms and communicate them to Ophthalmologist
Collaborate with team members to understand care plan for patient
Inspect the facilities and act to maintain excellent hygiene and safety (decontaminating equipment, sanitizing surfaces, etc.)
Provide instant medical care in emergencies
Assist surgeons during operations
Foster a supportive and compassionate environment to care for patients and their families

Skills

Proven experience as a registered nurse
In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times
A team player with excellent communication and interpersonal skills
Responsible and compassionate
Outstanding organizational and multi-tasking skills
Patient with excellent problem-solving skills
BS or other diploma from a nursing program
Valid nursing license

Benefits:

Employee discount
Annual allowance for scrubs

Medical Specialty:

Surgery

Physical Setting:

Ambulatory Surgery Center

Ability to commute/relocate:

Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

Nursing: 2 years (Preferred)

License/Certification:

BLS Certification (Preferred)
RN (Required)
ACLS Certification (Required)

Work Location: In person

Refund Specialist

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A Refund Specialist is responsible for identifying, processing, and resolving patient and payer overpayments in accordance with payer contracts, federal/state regulations, and organizational policies. This role ensures accurate refund issuance, appropriate account adjustments, and thorough documentation while collaborating with billing, cash posting, denials, and customer service teams to maintain clean accounts receivable and reduce refund aging.

Key Responsibilities

Review and research credit balances, duplicate payments, payment reversals, and other overpayment scenarios to determine appropriate resolution.
Validate refunds through payer portals, remittance advice (ERA/EOB), explanation of benefits, and internal billing/account notes.
Initiate and process refunds to patients and third-party payers in accordance with established approval thresholds and internal controls.
Prepare and submit refund requests, supporting documentation, and correspondence to payers (including recoupment or refund forms) as required.
Post and/or coordinate appropriate account adjustments, transfers, and write-offs per policy to accurately reflect refund activity.
Maintain detailed documentation of research, communications, and actions taken to support audit readiness and compliance.
Monitor refund aging/work queues; prioritize work to meet timeliness requirements and performance goals.
Coordinate with Cash Posting, Billing, Denials, Patient Financial Services, and Customer Service to resolve complex accounts and prevent repeat issues.
Identify refund trends (e.g., incorrect charge entry, eligibility/coverage issues, coordination of benefits, contract misconfiguration) and recommend process improvements.
Ensure adherence to HIPAA and data privacy standards when handling protected health information (PHI).
Support internal and external audits by providing refund logs, supporting documentation, and status updates.

Required Qualifications

High school diploma or equivalent (associate degree in business, healthcare administration, or related field preferred).
1–3 years of experience in healthcare revenue cycle, billing, cash posting, refunds, or accounts receivable.
Working knowledge of insurance types (commercial, Medicare, Medicaid) and remittance advice (ERA/EOB) interpretation.
Proficiency with electronic health record (EHR) and/or practice management/billing systems and Microsoft Office (Excel, Word, Outlook).
Strong analytical and problem-solving skills with attention to detail and accuracy.
Ability to manage multiple priorities, meet deadlines, and work independently within established guidelines.
Professional written and verbal communication skills for interactions with payers, patients, and internal stakeholders.

Preferred Qualifications

Experience processing payer and patient refunds at scale, including refund approvals and segregation-of-duties controls.
Familiarity with payer portals, coordination of benefits (COB), and recoupment/dispute workflows.
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, filters) for refund tracking and reconciliation.
Experience with common billing platforms (e.g., Epic, Cerner, athenahealth, eClinicalWorks, NextGen) or similar systems.
Knowledge of state unclaimed property/escheatment processes related to uncashed refund checks.

Core Competencies

Credit balance analysis and account research
Refund processing and reconciliation
Documentation, audit readiness, and compliance
Customer service and payer communication
Confidentiality and HIPAA awareness
Time management and workload prioritization

Work Environment

This position typically works in an office setting with extensive computer and telephone use.

Ophthalmic Technician

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Loden Vision Centers is looking for an energetic and positive individual to work as a Ophthalmic Technician at our Rivergate, Green Hills, Gallatin, and Smyrna locations. Willing to train Ophthalmic Technicians looking to grow and learn more.

This individual will be responsible for performing an extensive number of data collection functions and diagnostic testing, to allow for proper professional diagnosis of patients’ conditions by the physicians. Will be responsible for providing accurate documentation and summarization of the physicians’ ocular examination and recommendations.

Loden Vision Centers is an Equal Opportunity Employer. LVC does not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law.

Job Type: Full-Time

Pay: $21.00 – $25.00 per hour

Experience

Ophthalmology: 1 year (Preferred)
Medical office: 1 year (Preferred)

Work Location: In person

Ability to Commute

Goodlettsville, TN (Required)
Gallatin, TN (Required)
Green Hills, TN (Required)
Smyrna, TN (Preferred)

Ability to Relocate

Goodlettsville, TN: Relocate before starting work (Required)

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Careers

A Career at Loden Vision

See the Good

Current Opportunities

Communication Center Representative

Patient Care Representative

Surgery Center Director

Licensed Practical Nurse (LPN)

PRN-RN

Refund Specialist

Ophthalmic Technician

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