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Careers

A Career at Loden Vision

See the Good

“See the Good” has become a mantra for our team at Loden Vision. Every day we look for opportunity to do exceptional things for our patients and community. From holding doors open, making coffee to changing someone’s life with new vision, every act of kindness or service that may bring happiness to the lives of others is what we strive to provide.

The same can be said for the way we treat our employees. Our team is more like family where we celebrate achievements, lift each other up and provide an environment of opportunity for advancement in your ophthalmic career. Working with top doctors in the nation, participation in the latest studies and utilizing the very best technology in the field provides an excellent place for you to learn and grow.

Loden Vision Centers also provides an excellent benefits package with full paid insurance coverage and paid holidays. We also invest in our team through training opportunities throughout the year.

Our team has grown substantially over the past couple of years and we are still going strong! We look forward to hearing from you!

Current available positions are located below.

Current Opportunities

Bilingual Non-Licensed Optician

Loden Vision Centers is a growing private practice with a luxury optical boutique. We are seeking a Bilingual Optician that is an ambitious, motivated, sales-oriented individual with exceptional customer service skills to join our Optical team at our location in Smyrna, TN!

HOURS: Monday – Friday 8:00am to 5:00pm or until the last patient leaves. Some travel to other locations may be required.

DUTIES AND RESPONSIBILITIES:

  • Responsible for interpreting prescriptions written by Optometrists and Ophthalmologists
  • Conducting patient visual needs assessments
  • Recommending frames and lenses
  • Calculates insurance co-pays based on insurance eligibility
  • Prepare work orders for the optical lab
  • Verify, dispense, and adjusts eyeglasses
  • Create and maintain displays of optical merchandise
  • Maintain inventory within the optical department
  • Demonstrate outstanding customer service and leadership in optical
  • Learn the policies and procedures necessary for opening, closing, and operating the optical department

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Free pair of frames with lenses once per year

Schedule:

  • 8 hour shift
    Monday to Friday

Supplemental pay types:

Commission pay

Work Location: In person; Smyrna, TN

Pay: Generous hourly pay + commissions

QUALIFICATIONS & REQUIREMENTS:

  • High School diploma or equivalent required
  • Bilingual (Spanish) required
  • 2+ years of experience in customer service required
  • 1+ year of sales experience strongly preferred
  • Demonstrated computer literacy, proficient with practice’s EMR
  • Wide-ranging knowledge applicable to eye care and current trends in eyewear
  • Extensive experience and understanding of all aspects related to operations of a modern optical dispensary
  • Working knowledge of inventory management, eyewear sales, and basic financial management
  • Ability to motivate and train professional staff
  • Deliver exceptional customer service skills
  • Able to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy
  • Knowledge of HIPAA and OSHA statutes/regulations, and policies/procedures

Loden Vision Centers is an Equal Opportunity Employer. LVC does not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law.

Communication Center Representative

Job Type: Full-time

Pay: Starting from $18.00 per hour; based on experience

REPORTS TO: Manager of Patient Access Coordinator

HOURS: Monday-Friday 8:00am-5:00pm. Onsite.

Compensation is based on experience.

DUTIES AND RESPONSIBILITIES:

  • Accepts incoming coming calls and schedules all patient appointments with necessary physician
  • Conducts follow up calls and reschedules missed appointments
  • Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care
  • Provide courteous, timely, professional and empathetic customer service at all times
  • Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers
  • Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
  • Manage and prioritize multiple calls and concerns simultaneously

QUALIFICATIONS & REQUIREMENTS:

  • High School diploma or equivalent required, some college strongly preferred
  • Bilingual (Spanish) strongly preferred
  • 1+ years of experience in customer service required
  • Previous call center experience is strongly preferred
  • Previous experience in medical scheduling
  • Proficient in using electronic health record systems and scheduling software
  • Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations

Patient Care Representative

Loden Vision Centers is looking for a Patient Care Representative to join our Front Desk team and work primarily out of our Goodlettsville office.

The Patient Care Representative must be a highly self-motivated individual that works well in a fast-paced environment. One must be extremely organized, give great attention to detail, and be able to multi-task. Loden Vision Centers prides itself on providing patients with the best quality care, while exceeding expectations with our patient service! Warm and bubbly personalities are a must!

Knowledgeable and accurate information skills can improve with training, but personality cannot. We are seeking individuals that are team oriented and take initiative while being friendly and upbeat. We offer competitive benefits, salary, travel reimbursement, and days off.

Front Desk Check Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, prepping charts, insurance verification, check-in/check-out patients, reviewing patient demographics, and entering new patient information into our EMR system. Occasionally, you may be asked to work overtime or some weekend hours.

Pay: Starting from $17 an hour

Essential Skills and Abilities:

  • Excellent customer service and communication skills.
  • Empathetic personality with concern and respect for patient’s needs.
  • Strong data entry skills.
  • Ability to multitask with accuracy and attention to detail.
  • Ability to work as a team member.

Experience (preferred):

  • Medical office/receptionist
  • Computer skills

Loden Vision Centers requires pre-employment background check and drug screening.

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Nashville, TN 37212: Reliably commute or planning to relocate before starting work (Required)
  • Able to travel between locations (Rivergate/Nashville, Gallatin, and Green Hills) as needed

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