Rivergate Parkway location. My visit was great with staff and Dr. Naddad. Prior to my appointment, regarding my drs referral I was originally speaking with Jennifer, who was very nice and helpful and trying to help me resolve the problem. While on hold for Jennifer to check additional information regarding my referral, Lee Ann, I guess called herself taking over. She was very very rude telling me what the procedures are and etc., and just continued taking down to me. I told her I did not have to tolerate her rudeness... this was not my first visit there and If procedures have changed, then I should have been informed prior to the date of our appointments. I hung up, called back and continued my original conversation with Jennifer to resolve my problem. My husband was also scheduled, Loden could have lost 2 patients had it not been for Jennifer that day because I refuse to be talked to as Lee Ann was doing.
The experience has been very good. The only complaint would be with the billing department from the surgery. The procedure itself was great and everyone involed was great. Would highly recommend.
Dr. Mills is a wonderful and I wouldnt trust anyone else with my eyes. She is such a skilled surgeon and her personality is so easy to work with. I am so amazed that women in this industry are able to do this. Staff is also very excellent!
I am a student from Vol State. Loden Vision Center has been my favorite rotation thus far! The technicians are awesome. The doctors are the best. They all have helped me grow as a future tech. I have learned more here in 3 weeks than I have anywhere else.
Very good experience at Loden Vision for my eye exam. The office was very clean and updated. All staff members were very nice and helpful.
