The lead technician (before I saw the doctor) was very experienced and thorough. She was really nice. The doctor was also very nice and I felt all my questions and concerns were addressed. My optician wasnt as well trained on the Meta frames, which are becoming more popular, but she was really nice and working gleefully on her birthday. I recommend having a Ray Ban rep come in and train your opticians asap. If I had not already done my own research I would not have made my purchase because of the lack of training and demo frames available.