They are both professional and efficient in their care of their patients. I was escorted to check in and there I waited approximately 3 minutes before I was then escorted to a room for the first part of my eye exam. Afterwards escorted to the exam room to check my current vision and wait for the doctor. The doctor was quick and thorough with my diabetic eye exam.He asked if I had any concerns, questions that he could answer for me. I feel all my needs were met and would recommend Loden Vision care to others.