Rivergate Parkway location. My visit was great with staff and Dr. Naddad. Prior to my appointment, regarding my drs referral I was originally speaking with Jennifer, who was very nice and helpful and trying to help me resolve the problem. While on hold for Jennifer to check additional information regarding my referral, Lee Ann, I guess called herself taking over. She was very very rude telling me what the procedures are and etc., and just continued taking down to me. I told her I did not have to tolerate her rudeness...this was not my first visit there and If procedures have changed, then I should have been informed prior to the date of our appointments. I hung up, called back and continued my original conversation with Jennifer to resolve my problem. My husband was also scheduled, Loden could have lost 2 patients had it not been for Jennifer that day because I refuse to be talked to as Lee Ann was doing.