Today was my first visit here. The staff was incredibly friendly. I've had glasses and contacts for years so I'm not new to the optical world. The only thing that is preventing me from going back is the girl they have in optical. After politely telling her twice that I wanted to browse until ready, she stood there awkwardly shoulder to shoulder until I decided on a pair. Then she kept trying to upsell me. I finally told her I would purchase online. She then tried to discredit online retailers instead of selling the benefits of purchasing through Loden. I appreciate her attempt but it was so uncomfortable and awkward. I secretly hoped the gentleman would finish with his patient so he could help me. I've been in sales for over 10 years and this girl didn't recognize social cues or that her customer would have purchased had she backed off. If I return, it will be to work with the guy there, not that girl.