I called that morning and was told teenagers could be seen as walk in's until 10.30, so we arrived around 10.10. There was a sweet older gentleman that was talking to the lady behind the desk, he has a gazillion questions (his right as a customer), but I needed to be checked in by 10.30! She had me take seat until he left which put us 4 mins before 10.30, which is when she said "they are about to break for lunch". Ugh! I thought, here we go again...(we had recently experience HORRIBLE service at Vision Works in Cool Springs mall). This is the reason for the star deduction. But she immediately redeemed herself (in my eyes) when she started to actually check me in, she had to call VW to get them to release an authorization they were losing against me and my son. They (VW) couldn't even find it! Insane! So she had to call someone else (I believe VSP, our insurance to get it done). My son was the tested, brought out to choose glasses where another rock star helped us narrow down since both me and my kid are so indecisive. The glasses came back in less than a week! <br><br>The doctor and her Assistant (don't know exact titles) were also very kind and welcoming. <br><br>I'm glad we found this place and I'm sure we'll be back in a year to choose more glasses.