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I was made to feel completely comfortable. The professionals were all very approachable and eager to help and answer questions. As a former customer service supervisor I was extremely impressed. All of my questions were answered and I would definitely recommend Loden.
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Evan Steele
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Nice staff and great experience overall!
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Michael Fisher
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Great results after Lasik so far. Dr. Loden and his staff are great.
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Kollin Bailey
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Dr. Loden was able to get my vision from 20/40 to 20/15 with LASIK surgery! Fast and easy! Highly recommend!
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Patricia Bowie
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Recently I had Laser Assisted Cataract surgery at Rivergate location on right eye and then left eye. Dr. Terrence Doherty did my surgeries. He was so good explaining the entire process and answering my questions. He and his entire team are wonderful! Everyone at Loden were very helpful and made you feel comfortable. Great working environment! Thank you all!
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Brenda Wilson
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Loden vision near Rivergate is close to where I live and I love going there to have my eyes check. The facility is very nice and comfortable and the staff is phenomenal. I had two cataract surgeries about 5 years ago and everything went well. All the doctors I have seen are very nice, and informative when I ask all my questions. I was referred to Loden vision by a friend and now I am referring some of my friends.
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A fabulous experience from start to finish. The entire team is friendly, helpful and really take ownership of your care. During my I Lasik procedure the technician and Dr Loden talked throughout making you feel comfortable with every step. Love my results and love the team at Loden .
Couldnt have asked for a better LASIK experience. Dr.Loden was fantastic, and the nurses made every moment so pleasant. You rock, Iwaz, Sandra, Abbey, Lilly and Andrea. Thank you.
I love this vision center. Courtney Hopkins is very thorough and I appreciate that. Best eye exams Ive ever experienced. Everyone is very friendly and welcoming. Receptionist is top notch! Great explainer!
This location was recommended by a family physician. Although the ophthalmologists have changed frequently, they have all been very good. The opticians are outstanding and go above and beyond with suggestions and making sure our glasses fit just right. The front desk staff are patient and kind. Two of my family members have had successful cataract surgery as well with Loden.The ONLY downside with Loden is their call center. Calls dont go to local locations and the agents who answer the phone are not trained well at all and many times they arent staffed enough to even answer the phone. As a call center expert ( I used to speak at those conferences) this is a terrible first impression and causes unnecessary stress for the customers. Loden needs to rethink this model as it has been happening for years and never gotten better. Is staffing economies of scale worth it if you subject your customers to a hot mess constantly? I literally got disconnected during a call and when I called right back, that agent had gone to break.Apparently, my call wasnt important enough to finish!