Got a new prescription from Vanderbilt Eye Clinic and went here for new lenses. When the glasses were ready there was something wrong. No mention of my double vision issue. I asked Jackie if there was any way to correct this and she mentioned PRISM, never heard this term before so I researched it and demanded a follow up visit at Vanderbilt where the double vision was diagnosed and addressed. A new prescription was issued and after receiving the new lenses the prism is working to mitigate the double vision. Many thanks to Jackie for helping through this difficult process!